• Published on: Fri 10 Jan, 2025
  • Property/Brand: Pine Cliffs Resort
  • Location: Albufeira
  • Department: Reception & Concierge
  • Duration: Full Time
  • Type: Work
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Front Office Junior Agent

Mission: Represent the first point of contact with guests, as well as manage all their accommodation needs.

Job Summary:

  • Perform check-in and check-out;
  • Confirm customer reservations;
  • Assign rooms and activate keys;
  • Process all types of payments, such as room, debit or credit fees;
  • Respond to guest calls, requests, questions or concerns;
  • Coordinate the cleaning service with the Housekeeping Department to prepare rooms for check-in;
  • Provide guests with all necessary directions and information about the property;
  • Prepare daily check-in and check-out reports;
  • Identify guest special requests and anticipate their needs.

Requirements:

  • Previous experience in customer service;
  • Experience with Opera PMS system (preferably);
  • Ability to work in a team;
  • Strong communication skills;
  • Strong sense of customer orientation;
  • Good appearance;
  • Accommodation in the Algarve;
  • Personal transport;
  • Availability for a permanent contract.

Education/Professional Experience:

  • Academic degree/professional training in the Hospitality area (or similar);
  • Previous experience in the Front Office Department (preferably).

Language Skills:

  • Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Pine Cliffs Resort team? Apply Now!