• Published on: Mon 24 Oct, 2022
  • Property/Brand: Pine Cliffs Resort
  • Location: Albufeira
  • Department: Fitness, Spa & Beauty
  • Duration: Full Time
  • Type: Work

Spa Manager

Mission: Ensure that our SPA will offer to guests the best SPA experience in Europe.

Job Summary:

  • Assumes the responsibilities of the SPA Director in his/her absence;
  • Responsible for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massages and locker room areas;
  • Ensuring guest and employee satisfaction and achieving the operation budget;
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department;
  • Assists the SPA Director in managing the day-to-day operations of the spa as necessary;
  • Manages supplies and equipment inventories with budget;
  • Handles guest problems and complaints;
  • Interacts with guests to obtain feedback on product quality and service levels;
  • Empowers employees to provide excellent customer service;
  • Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Requirements:

  • Initiative and team spirit;
  • Strong sense of responsibility, rigor, discretion and confidentiality;
  • Extensive experience in setting up spas;
  • Sound knowledge of massage techniques;
  • Solid understanding of hospitality management and methods to ensure customer satisfaction;
  • Proficiency in managing the facilities, maintaining supplies and recruiting staff.

Education/Professional Experience:

  • Specialized High School Degree.
  • 3-5 years previous experience in the function.

Linguistic Knowledge:

  • Excellent communication skills in English and Portuguese (written and spoken).