Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system, Etc.
Languages: Portuguese & English (mandatory); French & Spanish (Preferred factor).
Good communication skills written and oral with focus on the client satisfaction.
Advanced Computer Skills ( MS Office, Outlook, Excel, etc.).
Knowledge of OPERA PMS ( Preferred factor).
Multi-Tasking Capabilities and problem solving skills.