Emotional intelligence in people management

Human Resources Diretor for United Investments Portugal group addresses the topic of Emotion Management in an opinion article written for a trade magazine: Publituris.

Jaime Morais Sarmento explores the benefits, challenges and consequences of interpersonal management with or without emotional intelligence; compares rational and analytical management with emotional management and explores the importance of emotions in the hotel industry.

The big challenge that emotional management faces is that it is difficult to implement in rational cultures developed in organizations over several generations.

Read the full article here (only in Portuguese).